Frequently asked questions
Is there a free trial?
Yes, every plan includes a 14-day free trial, and no card is required to start. You can explore the full plan you choose before deciding whether to continue.
What happens after my trial ends?
You'll get an email with a secure payment link for your plan. If you don't pay right away, your business enters a short grace period before access pauses, nothing is deleted, and paying at any point picks up right where you left off.
Can I switch plans later?
Yes, you can upgrade or downgrade at any time from your account. Your sales, client, and financial history stay exactly as they are, only your available features and user limit change.
Is my business's data private from other businesses?
Yes. Every business on RetailMatrix has its own separate database, there is no shared data between businesses, and no other business can see your sales, clients, or financial records.
Can my clients pay by M-Pesa?
Yes. M-Pesa STK Push is live today, a client approves the payment on their own phone, and the invoice updates automatically the moment they do. Stripe and PayPal are also supported for card and international payments.
Can I close my account if it's not working out?
Yes, at any time, from your account settings. Your data isn't deleted immediately, we'll follow up in case it was a mistake, and you can be reactivated easily if you change your mind.
How many people can use RetailMatrix at my business?
That depends on your plan, Starter includes 3 users, Growth includes 6, and Complete includes unlimited users. Each person gets their own login with permissions matched to their role.
Do I need to install anything?
No. RetailMatrix runs entirely in your browser, on a desktop, laptop, or tablet at the counter. There is nothing to download or install.
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